Career Profile
Insightful, challenge-driven, and well-organized IT Engineer with expertise in numerous technological arenas. Proficient in collaborating with internal development teams as well as client technology leaders to facilitate accurate and timely communications and attainment of business goals. Talent for leading projects, automating routine tasks, and streamlining processes. Proven ability to engage with clients/internal teams to conduct troubleshooting and issue triage to optimize resolutions and customer satisfaction.
Experiences
- Currently working through the material/information for multiple AWS certifications
- Various software development and home projects
- Kubernetes home lab
- Developing/maintaining Helm charts and Docker containers
- Bash and other language scripts for automation at work and on my home Linux server
- Utilized Linux on Azure Kubernetes Service with Kubernetes Secrets Store CSI driver and Azure Key Vault, and IAM to implement Prometheus, Alertmanager, and Grafana to monitor the stability of the company’s application/cloud infrastructure by developing dashboard; increased efficiency by eliminating 100% of time spent (4.5 hours daily saved) to manually monitor metrics; allowed members of application support team to focus on customer issues/tasks that cannot be automated
- Improved employee workflow of customer submitted support tickets by implementing unutilized features within Zendesk; used Microsoft Power Automate to automate and streamline numerous other tasks, some within Azure DevOps
- Developed PowerShell shell scripts to handle repetitive tasks, such as running SQL/T-SQL (MSSQL) queries to validate or update customer data in the database, eliminating time spent by 75%
- Decreased the time, by 5%, needed to onboard new team members & customers by maintaining technical and customer onboarding documentation
- Led staff meetings to triage and troubleshoot customer submitted software issues and communicate the issue details to/from the development and other teams
- Supported and managed cloud infrastructure, software development tooling, Bash and Python scripts, and monitoring, logging, and alerting stack of various Linux VMs and Kubernetes clusters in development and production environments, running on GCP and AWS
- Ensured stable software automation and deployment through the use of Chef, Kubernetes, Terraform, MySQL, Redis, Helm, Bash shell scripts, **Ruby, Git/GitHub, and CircleCI
- Converted commercial wildcard TLS certificate to Let’s Encrypt certs by implementing cert-manager using Helm charts, with an Nginx Ingress LB
- Decreased time necessary to upgrade Chef by 20%, by writing a Bash script to automate and validate Chef client across all servers in all environments
- Led projects to ensure compatibility with software during cloud and application software (Ruby) upgrades
- Established best practices for technical documentation and kept it up to date
- Participated in an on-call rotation using tools such as PagerDuty
- Managed and maintained code deployment into development, staging, and production environments using a fully automated code release flow of the first smart loan technology service using artificial intelligence (AI) and machine learning
- Increased security by implementing/managing cert-manager and HashiCorp Vault to enhance security, administration, and deployment of passwords, secrets, private keys, and TLS certificates
- Improved quick automated releases of the product using a deployment workflow of Git/GitHub, Google Cloud Build, Spinnaker, Linux on Kubernetes, Terraform, and TravisCI on GCP with Google Container Registry, Cloud SQL (MySQL), and Load Balancing
- Contributed to the creation of the GCP Monitoring/Logging (aka Stackdriver), and Datadog observation stack
- Led and directed such projects as HashiCorp Vault hardening (root and unseal token rotation, auto-unseal using Google Cloud KMS and GCP Kubernetes cluster administration, creation, and rebuilding
- Utilized VBScript, Visual Basic, C#, and Batch scripting to build over 15 applications to boost productivity by 15% and assist the team in implementing software products for customers
- Decreased implementation time by 10% through streamlining processes for implementation of customer software by creating, improving, and sustaining internal tools, as well as documentation
- Installed and configured company wire transaction software products for global financial services clients and supported customers directly throughout testing and production launch phases
- Nominated, as sole member of six-member implementation team, by Director of US Payments, for corporate Diamond Forum in 2018
Projects
List of projects coming soon...